As you settle into your home, it will begin to settle around you. While we work with the best of the best in terms of our vendors, warranty claims from bath fixtures to stone counters and other issues do arise. So when you buy a home from StyleCraft, any warranty calls you make during the first year of ownership will be handled by us, often by the same people who built your house to begin with.
We believe that by servicing our own warranties during this initial phase we’re upholding our mission to provide an exceptional buying, building and ownership experience. But you can also interpret the policy as a sign of our strength in the industry and confidence that we’ll be here over the long term.
Many builders today package the cost of a 3rd party warranty with the price of a house. Generally, this is sold to buyers as a “service” that protects them in case the builder goes out of business. We simply believe, and have the experience to back it up, that we’re not going anywhere, and will therefore be around to ensure the continued quality of your new home.
How we do it
Our Production Coordinator handles all incoming warranty calls in our Richmond, VA, office. From the time a call comes in, we vow to have all requests completed within 14 days, including scheduling the work with the necessary contractor, getting the work performed satisfactorily, and following up to ensure that the problem has been resolved. Emergency calls will be handled within 4 hours.
What does a StyleCraft warranty cover?
Most builder warranties, whether outsourced or not, offer a good bit more coverage over the first year than subsequent years. The difference you get with us is that we send people who know your home to do the work.
Over time, your coverage will change from a more comprehensive plan that covers workmanship defects, appliances and structural issues, to only structural problems in the end.
All too often, home and builder warranties are a source of frustration for new buyers so we work hard to keep that from happening. Tell us about your experience – good or bad – with home warranty services.