Warranty

We’re Here to Help

We’ve designed our in-house Customer Care team to help troubleshoot issues you’re experiencing with your home, no matter how great or small, as efficiently as possible. To get started, simply submit your warranty request. We aim to respond to all requests within 24 hours (or the next business day).

We know that the homebuilding experience extends beyond the first time you walk through the door of your new home. At StyleCraft Homes, we have your back. And by building our own in-house Customer Care team, we have people on hand who know your homes — and who are passionate about making everything right. In addition to providing responsive service to homeowners, we’ve also surrounded ourselves with equally responsible Trade Partners. (If you have any urgent requests, you’ll find a list of their emergency phone numbers on the cabinet door under the kitchen sink of your home.) We look forward to making sure your home Lives Up just as it should.

 

Our Customer Care Team in Action

Take a closer look at our in-house Customer Care team and how they work closely with our homeowners to ensure our homes and our word always Live Up.

 

Customer Care team
Having our team work in house means a more response and seamless experience for everyone.
Customer Care team
We’ll meet you in your home to get a first-hand look at the issue, determining the best means of troubleshooting it in the shortest amount of time.
Customer Care team
From the moment you purchase a home with StyleCraft, to long after closing day, our team works together to create a positive customer service experience for all our homeowners.
Customer Care team
After completing the job, we’ll clean up after ourselves. It’s like we were never there — except now everything works as it should.

 

By the Numbers

See how the StyleCraft Customer Care team’s performance adds up to a better homeowner experience.

 

0 Third-Parties

We use an in-house team — including trade partners — so there aren’t multiple third-party vendors juggling your request. We’re more responsive — and we know our homes better than anyone.

24 Hours

This is our initial response time to confirm we’ve received your requests. We put it against any other homebuilder…

32 Hours

This is our daily dedicated support bandwidth, with four full-time and dedicated team members working hard to resolve your requests and questions.

4 Ways to Reach Us

Visit our CustomerLink portal to most efficiently make your service request — or contact us via our web form, phone, or email.

Lots of Answers

Find at-a-glance answers to your most frequently asked questions regarding warranty requests.