Customer Care Q&A
On occasion, we receive questions about items that are not covered as part of your StyleCraft home warranty. So, here are a few tips to help you with the care and maintenance of these items not subject to warranty coverage…
Is it normal for bricks to show wear?
Yes, it’s completely normal for bricks to have some mortar stain. In fact, repeatedly cleaning the brick may damage its finish. Additionally, chips and cracks are not considered defects, but rather a regular occurrence.
Should I be worried if my floors creak?
Overtime, as your home settles, you may gear squeaks from time to time. But this is no need to worry.
What should I do if I see cracks in the concrete on my driveway, sidewalks, etc.?
Minor concrete cracks happen naturally and are not a sign of a construction flaw.
Do you provide paint touch-ups or extra paint?
We supply small amounts of excess paint whenever possible for touching up scratches, nicks, etc. StyleCraft also offers a one-time only nail-pop and paint touch-up service, during which we fix nail pops and settlement cracks, and then re-paint the area as long as it’s a standard StyleCraft paint.
Should I be concerned about any cracks in the sheetrock?
Hairline cracks in walls and ceilings are part of a new home’s settling process, and not considered construction defects. You may fill these cracks in with a number of readily available products. Please note that StyleCraft offers a one-time nail-pop touch-up service, where we will fix nail pops and settlement cracks that occur after move-in.
Should we re-caulk areas?
Yes, as caulk recedes over time, which is completely normal, you’ll want to re-caulk interior and exterior areas regularly. Keep a close eye on “wet” areas, such as showers and countertops.
How should I care for my vinyl floors?
Part of the attraction of vinyl flooring is its softness and comfort, but this also means that it’s susceptible to damage. Dropping knives on the flooring, dragging heavy items across it, and even the pressure of certain footwear (i.e., high heels) can damage vinyl floors, so you’ll want to plan and take precautions accordingly.
How should I care for my marble or laminate countertops?
First off, you may notice some very superficial markings on the marble or laminate from the manufacturing process. This is perfectly normal. That said, you’ll want to keep sharp objects, abrasive items, and any heat sources away from the countertops. Additionally, try and ensure that no standing water gathers on the countertop.
How should I care for my granite or quartz countertops?
Although granite countertops are extremely durable, they are porous and need to be sealed annually to be considered stain-resistant. Quartz countertops are as strong as granite but are non-porous, meaning that they never need to be sealed. To maintain the beauty of your granite or quartz, keep sharp objects and abrasive items away from countertops, and promptly clean up any spills to prevent standing water or stains. Although both materials are heat-resistant, you should use trivets or hot pads on countertops to prevent any potential chips or cracks from direct heat sources.
Who is responsible for the landscape?
Your sod, trees, and shrubs will require your care after we’ve planted and installed it all. Please refer to our Lawn Care flyer for more information.
What if condensation forms on my windows?
This often occurs when the glass and window frame’s temperature drops below the dewpoint temperature, as relating to your home’s humidity. When it’s colder outside than inside, you may see condensation form. Please note that this condensation doesn’t mean a window is faulty.
How should I prepare my home for winter months?
In advance of cold weather, there are a few items that you should do to increase energy efficiency of your home prevent the likelihood of costly emergency repairs. Please refer to our Winterize flyer for more information.